Grand Lodge Crested Butte

Great location, nice sized room with kitchenette (they even brought us a toaster!). Both managers from Louisiana were friendly. Unfortunately during our stay, we received a letter stating water is getting shut off without a timeframe, one of the managers took $40 off for the inconvenience. Which was a huge bummer as we really wanted to enjoy the steam room & hot tub one last time. Overall, a decent hotel.

This was our first intro to Crested Butte; the hotel is nice but there is no A/C. It’s cool enough at night but keeping the windows open let the noise in…hope they get AC units soon! The hotel was nice, needs updating, the staff was Exceptional and So kind. The pool was fun for the kiddos.

Buyer beware. The rooms are of ample size. With a kitchenet. The Grand Lodge is walking distance to the base of the mountains. The rooms do not have a view of the mountains. Their advertisement says that there is an on site ski rental, this is not true. It also says that there is a restaurant serving three meals. The truth is they only serve breakfast. On day tow of my stay I spoke with a front desk attendant who told me that room service would be provided on the third day of my stay then every other day. They performed the first room service as he stated ( on the third day) and never came back for any form of service after that. When I called the front desk on the expected day Victoria said she would call room service to turn over the room while we were out. I returned to the room and no room service had been provided. I called and spoke to Victoria again, this time said that they are not able to provide room service and after a short discussion she handed the phone to another woman. I am not sure of her name or her title as she did not introduce herself or indicate her position. She stated that at this time they are not performing room service and apologized that I was told the wrong information. She was surprised to hear that I had received room service after my third day and at this point she did offer to provide room service for a fee, but stated that they would only do it for a fee. The Grand Lodge has a beautiful, large fireplace in the lobby but during my week there with temperatures in the single digits they never once lit it. I was told that it has a gas leak that maintenance has not been able to find. I was also later told that a guest had complained that it was too hot so it had been turned on but they had not been able to turn it back on. Not sure which is the truth at this point. It seems that despite its beautiful location there seems to be a lack of communication within the organization and some false advertising.

No AC, no included breakfast, slow front desk staff, and run down interior. Also the only two bed rooms inexplicably use a "murphy" bed that folds out of that wall. The parking passes state your room number which is a security threat. Good location next to the shuttle though and good water pressure with the shower.

Friendly staff, ends there. This is worse than a motel 8. We had a pitkin “suite” - a room with a joining room. We only got a key for one room so when the joining door closed, we were locked out. The room smelled of sewage, the tvs didn’t work, our dishwasher leaked, the beds are the worst beds I have ever slept in ANYWHERE. They leaned downward towards the end of the bed, sloped inward and need a major update. The wallpaper was peeling off the walls. It was just gross and uncomfortable. The hot tub was yellow/green water and we decided to just steer clear of that. It’s budget friendly for a reason - you get what you pay for. My advice is spend a little more and have a comfortable sleep after a long day of skiing. Nothing GRAND about it.