Mountain Thunder Lodge

Great location to downtown! We went for a weekend getaway and were able to walk to everything we wanted to do. It is a a few blocks away, so close enough to walk but far enough that it was quiet and peaceful. Very clean rooms and very nice grounds. The condo that we had was great- had everything we needed. We really enjoyed the fireplace. Worth the stay!

We visited over the 4th of July and had a great experience! We were able to reserve a townhome that allowed our 2 children to share a room but have their own beds. The townhome was the perfect amount of space to spread out and we enjoyed the balcony in the evenings. Our only complaint was the mattress in the main bedroom - it sagged in the middle and made for a terrible night of sleep. I hope that the lodge encourages the condo owner to invest in some small updates that could make the stay perfect. The shuttle service into town was appreciated when our kiddos didn't feel like walking the short trip from town back to the lodge. The staff was very helpful and quick to get us anything we needed. I would definitely stay again and recommend the lodge to our friends.

We had a great time. No AC made 1 of the nights kind of warm. But we were here in the dead of the summer. Otherwise really impressed. Would highly recommend, and we'll be back!

Worst experience we have ever had. We were loyal customers for 5 years in a row. When we checked in for our room with 7 guests and a bill of over $5000 they gave our Renovated room away because they “do not guarantee” any requests made my the customer. We called several times to state that we wanted a renovated room weeks before we even got there. We requested a renovated room 4 months in advance and were denied that when we checked in. The manager Erica was extremely rude and aggressive from the start. She lacks customer service, has no idea what being a manger entails and because of her we will not be going back. It is disappointing that loyal customers get treated like this at Mountain thunder lodge. We then requested to speak to another manager who had to travel from another hotel to help us. Once she arrived all of a sudden a renovated room was available and given to us. What we went through was unacceptable and if I could give them ZERO stars I would. I would not recommend anyone staying here unless you want to stay in a dirty old out dated condo for the same price. What the staff needs is a lesson in customer service. Due to their incompetency they have now lost loyal customers as we will never stay here again.

Only visited the lobby and front desk but would love to stay there sometime. Beautiful and great customer service.